Rituals24 Support Center
We're here to help with bookings, payments, refunds, account issues, technical support, and general inquiries.
CONTACT SUPPORT
Support Email
support@rituals24.comResponse Time
Within 24–48 Business Hours
Our support team is committed to providing timely assistance for all Rituals24 services.
Support Categories
Booking Support
- Booking confirmation issues
- Pandit assignment questions
- Rescheduling assistance
- Service tracking support
Payment & Refund Support
- Payment failures
- Transaction verification
- Refund status inquiries
- Invoice and receipt assistance
Pooja Store Support
- Product order tracking
- Delivery issues
- Damaged or incorrect product complaints
- Return and refund requests
Account Support
- Login issues
- Profile updates
- Mobile number changes
- Account access problems
Technical Support
- App crashes
- App performance issues
- Video call problems
- Notification issues
- General technical troubleshooting
FREQUENTLY ASKED QUESTIONS
Users can browse available services, select a pooja, choose a date and time, and complete payment through the Rituals24 app.
Bookings can be cancelled through the app subject to the applicable cancellation policy.
Eligible refunds are generally processed within 5–7 business days.
Order status and delivery information are available in the app.
Communication is available through the secure in-app communication system.
ACCOUNT DELETION
Request Account Deletion
Users who wish to permanently delete their Rituals24 account and associated personal information may submit a request via email.
Email: support@rituals24.com
Subject: Account Deletion Request
Certain records may be retained for legal, regulatory, fraud prevention, tax, or dispute resolution purposes in accordance with our Privacy Policy.
PRIVACY & DATA PROTECTION
Rituals24 is committed to protecting user privacy and personal information. Users may contact us regarding:
- Personal data inquiries
- Data correction requests
- Account deletion requests
- Privacy concerns
- Consent withdrawal requests
Contact: grievanceofficer@rituals24.com
GRIEVANCE OFFICER
If you have any complaints, concerns, or queries, you may reach out to our Grievance Officer at:
Designation: Grievance Officer
Email: grievanceofficer@rituals24.com
Address: UTC UNIT-1103, TOWER-B, B-35 SECTOR-132, NOIDA, G.B. NAGAR, U.P. - 201301.
